Shipping Policy

Thank you for choosing Nicola Wilson Creative Co and I hope you love your new items. 

Dispatch Times

  • Orders are dispatched within 2-4 working days.

  • During busy periods, such as holidays, dispatch times may be a little longer, will always be working as quickly as possible to get your order on its way and will keep you updated.

Once your order has been shipped, you'll receive a confirmation email.

If you've ordered multiple items, they may be sent in separate packages from the Nicola Wilson Creative Co Studio to ensure efficient delivery. 

Shipping costs are at the check out.

Estimated Delivery Times

  • UK: 1-3 business days

Orders are currently shipped using the Royal Mail delivery service.

Returns Policy

Thank you for your purchase from Nicola Wilson Creative Co. We want you to be completely satisfied with your order. If for any reason you are not happy with your purchase, you may return it to us within 14 days of receiving your order for a full refund or exchange.

Eligibility for Return:

  • The item must be in its original condition, unworn, undamaged, and in its original packaging with all tags and labels attached.

  • Personalised or custom-made items are not eligible for return unless faulty.

Return Process:

  1. Contact Us: Please email us at info@nicolawilsoncreativeco.com within 14 days of receiving your order to notify us of your intention to return an item.

  2. Package the Item: Securely package the item in its original packaging or a suitable alternative, including all original materials ( labels, etc.).

  3. Ship the Item: Ship the item back to us using a trackable shipping method (address provided during returns initial contact)

  4. Retain Proof of Postage: Keep a record of your postage and tracking number for your records.

Refunds:

  • Once we receive your returned item and verify that it meets the return criteria, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method used for the purchase.  

Digital Products:

  • Returns and Refunds are not currently accepted for digital products, unless the product delivered is faulty and a replacement may be issued. Please contact info@nicolawilsoncreativeco.com for assistance.

Shipping Costs:

  • Return shipping costs are the responsibility of the customer, unless the item is faulty.

  • If the item is faulty, we will provide you with a prepaid return shipping label.

Faulty Items:

  • If you receive a faulty item, please contact us immediately.

  • We will arrange for the return of the faulty item and either issue a full refund or send you a replacement.

Disclaimer:

This Returns Policy may be subject to change without prior notice. Please check this page for the most up-to-date information.